FAQ'S + POLICIES
WHAT IF I HAVE AN ALLERGIC REACTION TO THE LASH EXTENSIONS?
While allergies are rare, it does happen. An allergy can feel itchy, swollen, red, and possibly hot. Call or text and I will remove them, no charge, immediately. Unfortunately, we do not do refunds with reactions as I have already done the work. However, if you tend to be sensitive to makeup products and adhesives we can do a free patch test 2-3 days prior to your appointment to ensure that you will not have a reaction.
BEFORE YOUR MICROPIGMENTATION APPOINTMENT
PLEASE READ CAREFULLY BEFORE BOOKING YOUR APPOINTMENT. NOT ADHERING TO THESE INSTRUCTIONS CAN IMPACT YOUR HEALED RESULTS.Please Note: You will be more sensitive during your menstrual cycle.
It is recommended to eat something before your appointment to make sure your blood sugar levels stay stable during the procedure.
No excessive alcohol or caffeine consumption 24 hours before your procedure. Alcohol and caffeine can thin the blood, which causes the skin to be hypersensitive, and bleed/bruise more easily.
Avoid sun tanning one week prior to the procedure.
Avoid blood thinning medications for 24 hours before the procedure. This includes Aspirin, Niacin (Vitamin B3), Vitamin E or Advil/Ibuprofen, fish oils tablets. Please consult your physician if this is an issue.
Eye treatments - *Eyelash extensions should be removed 3 days prior to the procedure. No eyelash perm and/or tinting at least 3 days prior.*
Discontinue Retin-A one week prior to the procedure. No Botox around the eye area 2 weeks prior.
Eyelash/Brow growth serums like Latisse bring extra circulation to the lash line area which results in more growth of hair/lashes. This can cause the skin to be hypersensitive and bleed easily. It is recommended to discontinue the use of these products at least 3-6 months before your treatment.
Do not wear any eye makeup on the day of your appointment.If you wear contact lenses, please wear glasses on the day of your appointment.
CANCELATION POLICY
As a courtesy, we provide appointment reminders for clients by e-mail and/or text. Please be courteous and contact us promptly, if you are unable to attend an appointment. We require at least 24 hours notice so that your appointment time can be reallocated to another client. Barring any unusual circumstances, Sybella reserves the right to charge a cancellation/no show fee of 25% of the total service cost. Deposits made on Cosmetic and Paramedical Tattooing sessions are non-refundable, with proper notice they will be held for your rescheduled booking. After-hour messages regarding cancellations may be left by calling/texting 403-874-6523. Cancellations may also be e-mailed to jesse@sybella.co. Repeated missed appointments and non-compliance may result in discharging you as a client. Thank you for understanding!
CONTRAINDICATIONS
Contraindications tell us if you are a candidate for our various services
COSMETIC, SCALP, AND PARAMEDICAL TATTOOING (MICROPIGMENTATION)
Most of these issues are not deal breakers, but product use or timing may need adjustment. If any of these apply to you, reach out to me and we will figure it out.
You may not be eligible for PMU procedures if you are;
Using growth serum - discontinue use 2 weeks prior to appointment
Pregnant/Breastfeeding
Undergoing any type of Chemo
Accutane - within the last year
Auto-Immune Deficiency
HIV/Hepatitis Positive
Prior PMU in procedure area - REQUIRES CONSULT
Surgery - upcoming or recent
Chemical Peels - within 4 weeks
Botox - within 2 weeks
Retinol/Retin-A/Vitamin A use - within 2 weeks
Psoriasis/Vitiligo/Eczema - active on face
Active Oral Herpes Breakout - must wait for any cold sores to healed
Sunburn/Severe Acne - active on face
Moles/Skin Tags - in the procedure area, some can be worked around, some cannot. If you’re not sure, please send photos.
Taking Blood Thinners
Taking Supplements - must go off any unnecessary supplements for a week prior
NSAID/Caffeine - must not use 24 hours prior
Working out - plan on not working out for the next 48 hours.
Brows:
If you plan on getting an eyelid lift, wait until after to get your brows done.
Eyeliner;
Lash extensions must be removed a day prior to your appointment, not the same day.
No lash serum use for a month prior to eyeliner, 2 weeks prior to lash enhancement.
No contacts during the procedure or the night after. Please have a ride or bring glasses.
Please come without makeup on, if possible. It's really important that your eyes aren’t already irritated from removing your makeup. The tissue is very thin and fragile.
Lips;
If you get cold sores, you must be on an antiviral two weeks prior to your appointment. If you are someone who is very sensitive to cold sores, I don’t recommend it even with the antiviral.
Fillers must be at least a month old before I can work on your lips.
It will be asked that you do your best to hydrate and exfoliate your lips prior to your appointment.
MEDICAL NEEDLING
Microneedling cannot be performed on those with/using;
contagious disorders (ie: cold sores, pink eye, impetigo or tinea versicolor)
blood thinner medications. Please note: common blood thinners include things such as Coumadin (aka: Warfarin), Xarelto, Plavix, Heparin, Aspirin, Pradaxa.
cardiac disease or abnormalities
undergoing chemotherapy or radiation treatments
have collagen vascular disease, vascular lesions
eczema, psoriasis or dermatitis
bleeding disorders
hormone replacement therapy
pregnancy or lactation
recent chemical peels, laser or other procedures
Accutane (wait 6 to 12 months)
active rosacea
severe telangiectasia
erythema
skin cancer
sunburn
tattoos
vascular lesions
uncontrolled diabetes (this includes people with altered sensation or have delayed healing).
fillers or Botox, wait at least 3-4 weeks
